Category Archives: Health

Best Western’s We Care Clean Program

With experience in sales and restaurant management, Nichole Thiel has since moved on to pursue a career in hospitality. Nichole Thiel is eager to expand her career beyond the regional level with national brands in the hospitality space, such as Best Western.

As part of its efforts to keep operating on a safe and secure level for customers, Best Western is implementing a new set of safety standards as part of its SafeStay promise. Best Western’s We Care Clean program is based on guidelines established by the CDC, OSHA, the EPA, and Health Canada. It’s meant to be a comprehensive approach to sanitation and cleaning through a streamlined process that creates minimal contact between guests and employees.

The We Care Clean program includes cleaning and sanitation protocols for the front desk and lobby as well as greatly enhanced cleaning protocols for rooms and housekeeping that includes reorganizing rooms to eliminate unnecessary items. Furthermore, public amenities will be carefully monitored and breakfast offerings have been enhanced to comply with local food safety regulations and hotels may opt for pre-plated breakfast options as well.

Best Western Initiates Cleaning Program in Response to COVID-19

A member of Alpha Chi Omega, Nichole Thiel is a former career and technical education teacher at Lake City High School in Coeur d’Alene, Idaho. Nichole Thiel has experience scheduling and managing educational programs and currently works in the hospitality industry.

In response to the novel coronavirus (COVID-19) pandemic, Best Western Hotels & Resorts is launching its We Care Clean Program (a substantial modification of its former I Care Clean Program). The new We Care Clean Program consists of enhanced cleaning protocols and increased breakfast standards. The program addresses operations in all departments, including food and beverage service, front desk services, and housekeeping as well as public amenities cleaning (swimming pools, fitness centers, and meeting rooms), and hotel employee and staff safety.

Irrelevant items, such as bed scarves, paper notepads, pens, and decorative pillows will be removed from guestrooms. During multi-night stays, full cleaning room services will not be performed unless specifically requested by guests. After check-out, each room will receive a thorough sanitation and cleaning. This includes disinfection of door handles, faucets, light switches, clocks, thermostats, and hangers with chemicals aimed at destroying the new coronavirus.